Privacy Policy

This Privacy Policy describes the methods and practices by which King Billy Casino ("the Casino," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of its users ("you," "your," or "player") who access or use our website and gaming services. This Policy is designed to ensure compliance with applicable privacy laws and to provide transparency regarding your data rights and our obligations. By using the King Billy Casino website, you acknowledge and consent to the practices described herein. This Policy primarily applies to residents of Australia.

1. Information We Collect

We collect personal information directly from you when you register an account, use our services, or communicate with us. The types of information we collect include but are not limited to:

• Identification details such as your full name, date of birth, and address
• Contact information, including email address and telephone number
• Account details, such as username, password, and transaction history
• Financial information required for deposits and withdrawals, such as payment card or e-wallet details
• Technical data, including IP address, device type, operating system, browser type, and access times
• Usage data related to your interactions with our website and services
• Documentation for identity verification and compliance with legal obligations

2. Use of Personal Information

Your personal information is processed for various legitimate purposes, including:

• To establish, manage, and maintain your player account
• To process transactions, including deposits and withdrawals
• To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gaming obligations
• To provide customer support and respond to your inquiries
• To ensure the security and integrity of our website and services
• To analyze and improve our website, products, and service offerings
• To inform you of changes to our services, terms, or policies
• Where permitted by law, to send you marketing communications; you may opt out at any time

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

• Your consent, where required
• Performance of a contract with you
• Compliance with legal obligations, including regulatory requirements
• Legitimate interests pursued by the Casino, provided such interests do not override your rights and freedoms

4. Disclosure of Information

We may disclose your personal information to the following categories of recipients when necessary and in accordance with this Policy:

• Service providers and partners who support our operations, such as payment processors, identity verification companies, and IT service providers
• Government authorities and regulatory bodies as required by law or for the purposes of investigation and compliance
• Other third parties with your explicit consent or as required by law

All third parties are required to maintain the confidentiality and security of your information and to use it solely for the purposes for which it was disclosed.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia, including in the European Economic Area and other jurisdictions where our service providers operate. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Policy and applicable laws, including the use of contractual safeguards where appropriate.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure data storage, restricted access protocols, and regular security reviews. While we strive to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Generally, your information will be retained for the duration of your account activity and for a statutory period thereafter as required by law.

8. Your Rights

As a resident of Australia, you have the following rights concerning your personal information, subject to legal exceptions:

• The right to access your personal information held by us
• The right to correct or update inaccurate or incomplete information
• The right to request deletion of your information where permitted by law
• The right to object to or restrict certain forms of data processing
• The right to withdraw consent for processing where consent was the legal basis

You may exercise your rights by contacting us using the details provided in Section 11 of this Policy. We may require verification of your identity before fulfilling your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support certain functionalities. You may control the use of cookies through your browser settings; however, disabling cookies may affect the performance and availability of some features on our website. Further information can be found in our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or our services. Any material changes will be communicated via our website or by direct notification where appropriate. We encourage you to review this Policy periodically to remain informed about how we collect and protect your information.

11. Contact Information

If you have any questions regarding this Privacy Policy, your data rights, or our data processing practices, please contact our Data Protection Officer at [email protected] or through the contact form available on our website. We will respond to your inquiry in accordance with applicable legal requirements.

12. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of Australia. By using our website and services, you agree to submit to the exclusive jurisdiction of the courts of Australia regarding any matters relating to this Policy.